Refund policy

RETURNS & REFUNDS

We have a 30-day return policy — you have 30 days after receiving your order to request a return.

ELIGIBILITY To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition with tags attached
• In its original packaging
• Accompanied by proof of purchase

HOW TO START A RETURN Contact us at info@smccollection.com to initiate a return. If your return is accepted, we'll provide instructions on how and where to send your package. Items returned without prior authorisation will not be accepted.

RETURN SHIPPING COSTS If the return is due to a defective, damaged, or incorrect item, SMC Collection will cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping.

DAMAGES & INCORRECT ITEMS Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

NON-RETURNABLE ITEMS We do not accept returns on sale items or gift cards.

EXCHANGES The fastest way to get the right item is to return the original and place a new order once the return is accepted.

REFUNDS Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank to reflect the amount.